business and technology5 min read

Zoho's commitment to privacy and information security — the complete guide for businesses in Israel

How Zoho protects your information — from encryption to international standards

May 26, 2026

Zoho's commitment to privacy and information security — the complete guide for businesses in Israel

Key Takeaways

1Zoho has not sold, does not sell, and will never sell user data to advertisers—its business model is based on products only.
2Zoho owns and operates independent data centers—independent of third-party providers—which significantly reduces the attack surface.
3Zoho is ISO 27001, ISO 27017, ISO 27018 and ISO 27701 certified — strict security and privacy standards on a global level.
4AES-256 encryption for stored data and TLS for data in motion — two layers of protection that ensure your information remains private in any situation.

Every business needs tools that not only help it grow, but also protect the most important thing — its information. With a 'privacy first' philosophy and comprehensive security framework, Zoho empowers businesses to work with confidence, knowing their data is in good hands. In this guide, we will review the pillars of Zoho's security policy - and why it is particularly relevant for businesses in Israel.

"Privacy first" philosophy — not a slogan, but a business model

המחויבות המתמשכת של Zoho לפרטיות היא חלק מערכי הליבה של החברה. בניגוד לספקי תוכנה אחרים, Zoho מסרבת למכור נתוני משתמשים למפרסמים — היא מסתמכת אך ורק על מוצריה כדי לייצר הכנסות. בנוסף, Zoho מפעילה מרכזי נתונים משלה, ועל ידי שמירה על שליטה מלאה בתשתית היא מפחיתה את הסיכון לפרצות הנובעות מהסתמכות על ספקי צד שלישי.

Compliance with global standards

Information security is not a 'one size fits all' issue, and Zoho is aware of this. The company makes an extra effort to meet global standards and receives certifications that verify its strict security procedures:

ISO 27001 — Information security management.
ISO 27017 — Information security in cloud services.
ISO 27018 — Protection of personally identifiable information (PII) in the cloud.
ISO 27701 — Privacy information management (GDPR supplement).

Data encryption at any level

Zoho protects the information with two complementary encryption layers. For data in motion — Zoho uses TLS (Transport Layer Security) to secure the information transferred between users and Zoho servers. For stored data — Zoho uses 256-bit AES-256 (Advanced Encryption Standard) encryption, one of the most secure encryption methods available, which prevents unauthorized access to data stored in the data centers.

Multi-factor authentication and role-based access controls

Zoho adds two critical administrative layers of protection:

Multi-factor authentication (MFA): With Zoho OneAuth, users add a second layer of authentication to their accounts—so even if a password is exposed, access remains restricted.
Role-Based Access Controls (RBAC): System administrators assign access levels based on roles, ensuring that each user accesses only the information necessary for their tasks—and no more.

Regular security audits and penetration tests

Zoho doesn't just define security measures and stop at that — it tests, audits and continuously improves them. The company conducts regular security audits, vulnerability assessments and penetration tests to proactively identify and mitigate potential risks. These audits reflect Zoho's dedication to protecting user data from the evolving threats in today's digital landscape.

Conclusion

The 1T Solutions team implements Zoho CRM for businesses in Israel with projects at a fixed price and full support in Hebrew — including setting up access permissions, MFA and full GDPR compliance. Contact us for a free characterization call.

#Zoho CRM#Information security#Zoho Israel#GDPR#data privacy#small and medium businesses#ISO 27001

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Frequently Asked Questions

No—and you never will. This is one of the pillars of Zoho's business model: the company relies solely on revenue from its products and refuses to trade user data for advertising purposes. This is one of the reasons many businesses in Israel choose Zoho over other CRM providers.

Zoho is ISO 27001 (Information Security Management), ISO 27017 (Cloud Security), ISO 27018 (Protection of Personal Information in the Cloud) and ISO 27701 (Information Privacy Management) certified. These certifications verify that Zoho's security practices meet the strictest global standards.

Data in motion is encrypted using TLS (Transport Layer Security) — the standard protocol that secures communication between the browser and the server. Stored data is encrypted using AES-256, one of the strongest encryption methods available, also used by government and financial entities around the world.

Multi-factor authentication (MFA) adds a second layer of identification beyond the password—so even if the password is revealed, an attacker can't get into the account. In Zoho, MFA is activated through Zoho OneAuth, the company's built-in authentication application, through the account's security settings.

yes. Zoho includes built-in tools for managing consents, data encryption and the possibility of data deletion at the customer's request — core principles of the GDPR. For Israeli businesses operating with Europe, strict access permissions (Roles and Profiles) can be defined to ensure that sensitive information is disclosed only to authorized persons.

The essential difference is that while many SaaS providers rely on third-party cloud infrastructures (AWS, Azure), Zoho operates its own data centers. This gives full control over the security chain and reduces the attack surface. Additionally, Zoho's 'privacy first' philosophy ensures that it has no financial incentive to disclose your data.

RBAC allows the system administrator to define exactly which data each employee is allowed to see and edit - according to his role in the organization. For example, a sales representative will only be able to see their leads, while a team manager will be able to see the entire team. In this way, the sensitive information is encrypted and kept accessible only to those who need it for their work.